Cable companies typically get the worst ratings in customer service—and with good reason. For most people, one cable provider has a monopoly on their business so they have fewer incentives to give excellent value and service. As Verizon expands its fiber optic network, however, more residential areas have access to FiOS, Verizon’s Internet and cable package. If you are one of the lucky customers given a choice between competing providers, some information about FiOS may help you decide.
FiOS relies on fiber optic cable technology, which was widely deployed beginning in 2006. Fiber optic technology is superior to traditional copper coaxial cable because it is lighter, faster and impervious to electrical interference from electrical equipment, power lines and lightning.
FiOS Cable TV
The cable TV package can be purchased individually or as part of a Triple Play bundle that includes Internet and home phone service.
• FiOS offers up to 540 channels and more than 130 HD channels and was ranked number one by high-definition consumers.
• The guide screen is clear and easy to read and the networks’ logos appear next to the channels so you don’t have to decipher an acronym like DSNHD to know what you are watching. There are also no ads at the bottom of the screen.
• FiOS has a huge on-demand library and comes with a feature that allows you to download some rentals to your laptop or tablet.
• NFL RedZone is included free.
• FiOS isn’t widely available yet.
FiOS High-Speed Internet
The Internet speed in the lowest priced Triple Play package is 15/5, but offers two upgrades: A 25/25 option and a 50/20 option.
• FiOS is flexible and powerful enough to handle multiple downloads simultaneously without interruption. Streaming video is seamless.
• Significantly less down time. Fiber optic cable can support many more users so you rarely lose signal or have dropped connections with FiOS. No more waiting for pages to load.
• Installation can take longer than traditional cable since Verizon will most likely have to lay cable; most residential areas already have traditional cable access.
Voice telephone service is available as part of the Triple Play package or combined with Internet services. It offers standard features like call waiting, call forwarding, caller ID and unlimited calling.
• FiOS has an eight-hour battery in the event of a power outage as compared to the three-hour battery provided by most cable providers.
• Calls to Canada are free.
• FiOS voice requires the FiOS Internet and can’t be purchased separately.
Overall, FiOS seems to be a superior choice to other cable providers. Because installation and maintenance of fiber optic cables is less expensive than copper coaxial cable, FiOS is typically less expansive than other cable companies. In addition, FiOS has consistently ranked first in customer service on several independent surveys, including Consumer Report. FiOS is definitely worth looking at if it is an option in your neighborhood.
Finally, remember to use our Verizon FIOS promotion codes from HiTechClub.com for the best deals.